FAQ

1. Orders & Tracking

How do I know if my order went through?

Once your payment is successfully processed, you will receive an automated Order Confirmation Email containing your order number and invoice details. If you don't see it within a few minutes, please check your spam or junk folder.

Can I change or cancel my order after placing it?

We process orders rapidly to ensure fast delivery. If you need to change your shipping address or cancel your order, please contact our support team at support@holtlondon.com within 1 hour of placing it. Once an order has entered the fulfillment process or shipped, we cannot make modifications.

How can I track my package?

As soon as your package ships, you will receive a Shipping Confirmation Email containing a tracking link and carrier details. Please allow 24–48 hours for the carrier to update the tracking information online.

2. Shipping & Delivery

Where do you ship to, and how much does it cost?

Our delivery windows include both the processing time and the transit time to your address:

Note: These are estimates. Factors such as customs inspections, local postal delays, or extreme weather may occasionally impact delivery times.

4. Customs, Duties, and Taxes (2026 Disclosure)

For our US customers, we aim for a "no-surprise" experience.

• United States Orders: Holt London operates on a DDP (Delivered Duty Paid) basis. We handle all import clearances and pay all associated customs duties and taxes. The total at checkout is the final price you pay.
• International Orders: For orders shipped outside the US, customers are responsible for any local import duties or VAT applicable in their respective countries.

5. Shipping Costs

• United States: Flat rate shipping of $5.99.
• International: Flat rate shipping of $7.99.

Note: All shipping fees are non-refundable and are clearly displayed at checkout before you finalize your purchase.

Will I have to pay import duties and customs fees?

International orders may be subject to import taxes, customs duties, and fees levied by the destination country. These charges are the responsibility of the recipient. Holt London has no control over these charges and cannot predict what they may be.

3. Payments & Billing

What payment methods do you accept?

We accept all major credit and debit cards (Visa, Mastercard, American Express, Discover), as well as digital wallets like Apple Pay, Google Pay, and Shop Pay. We also accept secure payments via PayPal.

Is my payment secure?

Absolutely. Our checkout uses SSL (Secure Sockets Layer) encryption technology to protect your data during transmission. Furthermore, all transactions are handled through secure, PCI-DSS compliant payment gateways, meaning Holt London never stores or views your full credit card information.

4. Returns, Exchanges, & Refunds

What is your return policy?

We want you to love your purchase. If you are not entirely satisfied, you can return your items within 30 days of delivery for a refund or store credit. Items must be in their original, unused condition, with all tags and original packaging intact.

How do I start a return?

To initiate a return, please email support@holtlondon.com with your order number and the reason for the return. Our team will provide you with step-by-step instructions and the correct return shipping address.

Important: Please do not send your purchase back to the address listed on your shipping label without contacting us first, as it may go to an unmonitored fulfillment hub.

When will I receive my refund?

Once we receive and inspect your returned item, we will send you an email notification. Approved refunds are processed automatically back to your original payment method within 5–10 business days, depending on your financial institution.

5. Contact Us

How can I get in touch?

If you have any other questions, feel free to reach out to our customer support team:

Business name: Holt London

Business Phone: +1 (800) 293-3851

Email: support@holtlondon.com

Available support Hours: Monday–Saturday · 8AM–5PM EST

Registered Office: 131 Continental Dr, Suite 305, Newark, DE 19713, USA

Secondary Warehouse: 425 3rd Ave SW, Glen Burnie, MD 21061, USA