Legal notice

Effective Date: May 17, 2026

At Holt London, we are committed to maintaining the highest standards of transparency, authenticity, and ethical business practices across all sales and marketing channels. This policy outlines our commitment to operating with integrity in all e-commerce and advertising platforms.

1. Business Identity & Transparency

Holt London is a registered trademark operated by Korach LLC, a Delaware limited liability company.

  • Legal Business Name: Korach LLC
  • DBA (Doing Business As): Holt London
  • State of Incorporation: Delaware
  • Registered Office Address: 131 Continental Dr, Suite 305, Newark, DE 19713, USA
  • Website: www.holtlondon.com
  • Customer Support Email: support@holtlondon.com

  • Business Phone: +1 (800) 293-3851

  • Business Hours: Monday–Saturday, 8AM–5PM EST

2. Supply Chain & Fulfillment Transparency

We believe in complete transparency with our customers regarding our fulfillment operations:

  • Primary Fulfillment Center: East Asia (China)
  • Secondary Warehouse: 425 3rd Ave SW, Glen Burnie, MD 21061, USA
  • Business Model: Direct-to-consumer with international and domestic fulfillment
  • Quality Standards: All products meet US consumer safety and quality standards

This information is clearly disclosed on our website's Shipping Policy page, accessible to all customers before purchase.

3. Product Authenticity & Quality Guarantee

All products sold through Holt London are:

  • 100% Authentic: Original Holt London branded merchandise designed and sourced by our team
  • Never Counterfeit: We do not sell replicas, knock-offs, or unauthorized reproductions of any brand
  • Accurately Represented: Product images, descriptions, specifications, and pricing are truthful and up-to-date
  • Quality Controlled: Products undergo quality inspections before shipment to customers

4. Website Standards & Customer Protection

Our website (holtlondon.com) provides comprehensive information to protect and inform customers:

✓ Contact Information: Email, physical address, and business hours clearly displayed on every page ✓ About Us: Detailed company background, mission, and values ✓ Shipping Policy: Complete disclosure of fulfillment locations, processing times, delivery estimates, and costs ✓ Return & Refund Policy: Clear 30-day return policy with detailed step-by-step instructions ✓ Privacy Policy: Comprehensive data protection practices compliant with GDPR and CCPA ✓ Terms of Service: Complete legal terms governing all customer transactions ✓ Secure Checkout: SSL encryption (HTTPS) protecting all customer payment and personal data ✓ Trust Signals: Security badges and verified payment processor integration

5. Pricing & Payment Standards

  • Transparent Pricing: All prices displayed accurately in USD
  • Clear Shipping Costs: Shipping fees ($5.99 US, $7.99 International) displayed before checkout
  • No Hidden Fees: For US customers, we operate on a DDP (Delivered Duty Paid) basis—all customs duties and import taxes are prepaid by Holt London
  • Secure Payment Processing: Transactions processed through verified, PCI-compliant payment processors
  • Fair Refund Processing: Refunds issued within 2 business days of approval to original payment method

6. Shipping & Delivery Commitments

  • Processing Time: 1–3 business days, clearly communicated at checkout
  • Delivery Timeframes: 10–15 business days (US), 10–20 business days (International)
  • Order Tracking: Tracking numbers provided via email within 3–5 days of shipment
  • Accurate Delivery Estimates: Realistic timeframes accounting for international fulfillment
  • Customs Compliance: All international shipments comply with applicable customs regulations

7. Customer Service Excellence

  • Responsive Support: All customer inquiries answered within 24–48 hours
  • Accessible Contact: Dedicated email support at support@holtlondon.com
  • Order Assistance: Help with tracking, returns, exchanges, and product questions
  • Problem Resolution: Damaged or incorrect items resolved promptly at no cost to customer
  • Consistent Availability: Monday–Saturday, 8AM–5PM EST

8. Return & Refund Standards

  • 30-Day Return Window: Returns accepted within 30 calendar days from delivery
  • Clear Eligibility: Items must be unused, unworn, unwashed, with tags and original packaging
  • Fair Exchange Policy: Size and color exchanges available subject to inventory
  • Pre-Shipment Cancellation: Orders cancelled free of charge before shipment
  • Defective Item Policy: Full refunds or replacements for damaged, defective, or incorrect items
  • Transparent Process: Customer pays return shipping except when error is ours

9. E-Commerce Platform Compliance

Holt London adheres to all major e-commerce platform and marketplace standards:

✓ Authentic Products Only: Zero tolerance for counterfeit or unauthorized goods ✓ Prohibited Content: We do not sell weapons, drugs, dangerous products, tobacco, or other restricted items ✓ Accurate Product Information: Titles, descriptions, images, prices, and availability are truthful and current ✓ Honest Business Representation: We accurately disclose our business model, fulfillment locations, and delivery times ✓ Consistent Information: Website content matches product listings across all platforms ✓ Quality Landing Pages: All product pages contain comprehensive information and functional checkout ✓ Mobile-Responsive Design: Website optimized for all devices and screen sizes ✓ Data Accuracy: Product information maintained and updated regularly

10. Product Data Quality Standards

All product listings across our e-commerce channels include:

  • Unique Identifiers: Accurate SKUs and product codes
  • Professional Images: High-resolution product photography (minimum 800x800px)
  • Detailed Descriptions: Comprehensive information including materials, dimensions, care instructions, and features
  • Current Pricing: Real-time price accuracy matching our website
  • Stock Accuracy: Inventory status updated daily to prevent overselling
  • Proper Categorization: Products correctly classified by type and category
  • Complete Attributes: Size, color, material, and other relevant specifications
  • Brand Consistency: All products clearly identified as "Holt London" brand

11. Prohibited Business Practices

Holt London explicitly does NOT engage in:

✗ Manufacturing, importing, or selling counterfeit products ✗ Misrepresenting product authenticity, origin, materials, or specifications ✗ Deceptive pricing tactics, false discounts, or hidden fees ✗ Showing different website content to different visitors (cloaking) ✗ Selling prohibited, illegal, dangerous, or age-restricted items ✗ Violating trademarks, copyrights, or other intellectual property rights ✗ Making false health claims, celebrity endorsements, or misleading statements ✗ Operating without proper business registration and licenses ✗ Refusing legitimate returns or withholding rightful refunds ✗ Harvesting customer data for unauthorized purposes

12. Data Privacy & Security

  • Privacy Protection: Customer data collected, stored, and processed in compliance with US privacy laws
  • Secure Infrastructure: SSL encryption on all pages, especially checkout and account areas
  • Limited Data Collection: We collect only necessary information for order fulfillment
  • No Unauthorized Sharing: Customer information never sold or shared with third parties for marketing
  • Opt-In Marketing: Email marketing only sent to customers who explicitly subscribe
  • Data Rights: Customers can request data access, correction, or deletion at any time

13. Advertising & Marketing Ethics

  • Truthful Advertising: All marketing claims are accurate, substantiated, and not misleading
  • Clear Promotions: Sale prices, discounts, and promotional terms clearly communicated
  • No Bait-and-Switch: Advertised products match actual products available for purchase
  • Accurate Imagery: Product photos represent actual items, not stock images of different products
  • Honest Testimonials: Customer reviews are genuine and unaltered
  • Compliant Retargeting: Advertising pixels and cookies disclosed in privacy policy

14. Continuous Improvement & Compliance

Holt London is committed to:

  • Regular Policy Reviews: Quarterly audits of all business policies and procedures
  • Platform Updates: Monitoring and implementing changes to platform requirements
  • Inventory Management: Daily updates to product availability and pricing
  • Customer Feedback: Actively incorporating customer reviews and concerns
  • Operational Transparency: Maintaining honest, clear communication with all stakeholders
  • Rapid Issue Resolution: Immediate corrective action for any compliance concerns

15. Contact Information

For compliance inquiries, verification requests, or general questions:

Email: support@holtlondon.com Response Time: 24–48 hours during business days

Registered Office: Holt London (Korach LLC) 131 Continental Dr, Suite 305 Newark, DE 19713 USA

Fulfillment Warehouse: 425 3rd Ave SW Glen Burnie, MD 21061 USA

16. Policy Updates

This Compliance Policy may be updated periodically to reflect evolving business practices, industry standards, and regulatory requirements. Updates will be posted on this page with a revised effective date.

Last Updated: May 17, 2026