Payment Policy

At Holt London, we strive to provide a secure, seamless, and reliable shopping experience. This Payment Policy outlines our accepted payment methods, security protocols, and billing terms to ensure complete transparency before you complete your purchase.

1. Accepted Payment Methods

We accept a wide range of secure payment options to accommodate our global customers. You can complete your transaction using:

  • Credit/Debit Cards: Visa, Mastercard, American Express, Discover, and Diners Club.
  • Digital Wallets: Apple Pay, Google Pay, and Shop Pay.
  • Alternative Payment Methods: PayPal.

Note: We do not accept cash on delivery (COD), personal checks, or direct bank wire transfers unless explicitly stated or pre-arranged for bulk corporate orders.

2. Secure Transaction & Data Protection

Your financial security is our highest priority. To protect your personal and payment details:

  • Our checkout process uses Secure Sockets Layer (SSL) encryption technology to protect your data during transmission.
  • All credit/debit card transactions are processed through secure, PCI-DSS Compliant payment gateways.
  • Holt London does not store, view, or have access to your full credit card details or payment credentials on our servers.

3. Currency and Pricing

  • Base Currency: All prices displayed on our website are processed in GBP (£) / USD ($) [adjust to your main operational currency].
  • Exchange Rates: If you are purchasing from outside the domestic market, your bank or credit card issuer may apply currency conversion rates or international transaction fees. Holt London is not responsible for these additional charges.
  • Tax/Duties: Applicable sales taxes or VAT are calculated and displayed at checkout based on your destination shipping address.

4. Order Verification and Fraud Prevention

To prevent unauthorized transactions and secure our community:

  • All orders are subject to verification. The billing address provided must match the address associated with your payment method.
  • We reserve the right to cancel any order that triggers our automated fraud-detection systems or fails our verification checks. If your order is canceled, we will notify you via the email address provided.

5. Billing and Order Confirmation

  • Immediate Charging: Your payment method will be charged in full immediately upon clicking "Complete Order" at checkout.
  • Confirmation Email: Once payment is successfully authorized, you will receive an automated Order Confirmation Email containing your receipt and order details.
  • If your account shows a pending charge but you have not received a confirmation email within 24 hours, please contact our support team immediately before attempting a secondary purchase.

6. Contact Information

For any questions regarding billing, failed transactions, or payment assistance, please contact us at:

Business name: Holt London

Business Phone: +1 (800) 293-3851

Email: support@holtlondon.com

Available support Hours: Monday–Saturday · 8AM–5PM EST

Registered Office: 131 Continental Dr, Suite 305, Newark, DE 19713, USA

Secondary Warehouse: 425 3rd Ave SW, Glen Burnie, MD 21061, USA